How do I pay for my purchase?
All sales at this time are run through PayPal. We only ship orders upon completion of payment.
Do you accept checks?
Not at this time.
How much does shipping cost?
Shipping is anywhere from $3 to $5 depending on the size and weight of your purchase (though larger custom items will often have higher shipping charges). The amount is clearly noted upon checkout.
Do you charge sales tax?
Since we're based out of Texas, state law requires us to charge sales tax to Texas customers, which is an added 8.25% of the total cost of your purchase. Customers outside of the Lone Star State, though, are not charged sales tax.
When can I expect to receive my purchase?
We send out orders within five business days of your purchase via USPS as First-Class Mail. Once your order is on its way to you, you'll receive a confirmation email with a tracking number.
I never got my confirmation email. What should I do?
First, check your spam folder. It's probably there. If it's not, then give us a shout. Though we'd like to pretend otherwise, we're still human, and the mistake could be on our part.
Do you ship internationally?
What's the greatest movie ever made?
You've Got Mail. Everyone knows that. Next question.
How do you handle refunds and exchanges?
All sales are final. We will handle any damages or losses, however, on a case-by-case basis. Please contact us in either of those scenarios.
How do I care for my quilt?
Machine wash the quilt by itself in cold water on the gentle/delicate cycle. Make sure to throw a color catcher in the washing machine with it to keep the different colors of the quilt from running together. After washing, do NOT put the quilt in the dryer; instead, hang it out to dry. (We personally like to lay our quilts out flat on our bed and turn on the ceiling fan. Works for us.)
How do I care for my bag?
Hand wash or spot clean. Though they aren't quilted, our bags still have cotton batting inside them, which will come loose and bunch up if you put your bag through the washing machine. (We learned that one the hard way.)
How do I care for my headband?
Feel free to throw it in the washing machine and dryer. We clean ours that way, and they've held up great.
Who did your branding?
Our dear friend and graphic design wiz, Sean Fox, handled it all. Check out samples of his work and contact him at www.seanfox.us. We cannot recommend him highly enough.
Do you do custom projects?
Yes, we do! We are currently taking custom quilt inquiries for 2017! We love hearing your ideas, so don't hesitate to contact us either through our website or via email. We'd love to know what you have in mind and begin a conversation from there with you.
Mountains or beach?
Is there anything else I should know?
Please note that the colors of our products as depicted on your computer screen may vary slightly from the appearance of the actual product.
If we didn't answer a question of yours here, don't hesitate to contact us.